It is the HAPL policy to distinguish itself as the
industry leader by building value, being world competitive and providing
cost-effective quality products and services to its valued customers. We are
committed to providing exceptional customer value through
- Providing superior quality and service.
- On-time delivery & defect-free products and services.
- Ensuring customer satisfaction by means of meeting the requests and
exceptions of our customers on time and completely.
- Importance on training and development of our employees.
- Follow up of global technological developments and implementation of
these developments within our production process.
- Developing relationships with suppliers, which are based on mutual
- Measuring and analyzing data and ensuring the continuous improvement
and development of our products.
- Realizing an environmental friendly production.
We are wholly committed towards maintaining excellence in quality and customer service, from the time since we want to be ranked as the "best" in our business. Quality is not just a further goal; it is our utmost strategy for long survival and future growth.
Our customers always demand and approve a high quality product and it is our accountability to provide them what they require. If customer requirements are uncertain and unclear, then it is our task to seek out a reasonable understanding of their exact requirements/specifications. If we are unsuccessful at any time, then it is our responsibility to determine what actually went wrong and guarantee that it doesn't happen yet again.
Our quality objectives are to provide high quality products, within stipulated time, and at the minimum cost. The achievement of such objectives will fulfill maximum customer satisfaction; augment our performance at the application level, and current improvements in process efficiency. Once an objective is achieved, it should be well recognized and reorganized to encourage further quality improvement.
To arrive at our aims, we will have to properly sustain a regular focus on quality with utmost dedication, commitment, and teamwork.
Our vision is total quality management to completely satisfy our customer's requirement through a process of continuous development. It's significant to realize that total quality management is not a short term program. It's a long term obligation aimed at continuously and timely improving the way we work, giving a secured work environment, managing our all business processes, and supplier selection/retention. It is our prime goal to position our company for market expansion, thus providing better job security and quality of life for everyone.
It must be clearly comprehended that we'll not permit quality to take next place to cost or schedule. Every employee has the right to question his supervisor's decisions or actions if they experience that quality is being compromised.
We manufacture and deliver quality products efficiently, in a professional
and flexible environment, on time and at the right cost to our customers,
and driving to become a world-class organization.
- Provide products and services which meet or exceed customer needs
- Manufacture products which meet customer specifications.
- Strive to meet customer's target values.
- Monitor customer satisfaction.
- Deliver on-time.
- Ship on the date required by the customer.
- Monitor on-time delivery performance.
- Reduce all costs to the lowest possible level.
- Establish Cost Reduction Programs.
- Monitor the Cost of Quality